Have you ever had a hard time understanding what a user did to produce a problem or error? Have you ever had a user try to explain what they did to cause a problem or error but needed to see the actual error and or steps?
Well now you will be able to as clients begin to get Windows 7. Microsoft has added a feature that lets users record their steps and send to you in a nice little web page complete with screen shots. Here are the steps to have a user produce this in Windows 7:
Go to Start
In the search box type PSR.
Select “Record steps to reproduce a problem”
You will see:
Select “Start Record”
Go back through the steps you took to reproduce the error/problem you were getting. When you are done click “Stop Record”. You will then be prompted to save the recording as a zip file somewhere.
Once you have saved it you can then send this to a tech to help troubleshoot your issue. They will be able to extract and open it up as a web page complete with screen shots of the steps you took to produce the error/problem.
Example of the web page file:
Example of the what you would see on the web page itself: