Windows 7 Problem Steps Recorder

Have you ever had a hard time understanding what a user did to produce a problem or error? Have you ever had a user try to explain what they did to cause a problem or error but needed to see the actual error and or steps?

Well now you will be able to as clients begin to get Windows 7. Microsoft has added a feature that lets users record their steps and send to you in a nice little web page complete with screen shots. Here are the steps to have a user produce this in Windows 7:

Go to Start

In the search box type PSR.

Select “Record steps to reproduce a problem”

 

You will see:

 

Select “Start Record”

Go back through the steps you took to reproduce the error/problem you were getting. When you are done click “Stop Record”. You will then be prompted to save the recording as a zip file somewhere.

 

Once you have saved it you can then send this to a tech to help troubleshoot your issue. They will be able to extract and open it up as a web page complete with screen shots of the steps you took to produce the error/problem.

Example of the web page file:

 

Example of the what you would see on the web page itself:

 

 

 

 

 

 

 

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