Recovery notification email not working in DPM

PROBLEM:

During a recovery you select the option "Send an email when this recovery completes". The recovery job completes with no issues but an email notification is never sent.

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RESOLUTION:

There are several things you need to ensure are configured for this to work properly. These are:

  • Make sure an SMTP Server is configured. To configure this go on the DPM administrator console go to Action>>>Options and click on the SMTP Server tab.
  • Information alerts should be selected. To configure this go on the DPM administrator console go to Action>>>Options and click on the the Notifications tab.
  • The recipient listed on the recovery notification screen must also be entered on the Notification Recipients list. To configure this go on the DPM administrator console go to Action>>>Options and click on the Notifications tab. You will see the Recipients list. Add email addresses here. Note multiple email address must be separated by commas.

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Now the recovery notifications should work. You will receive 2 email notifications during the recovery process these are:

You should get an informational alert at the beginning of the job. This email lets you know that a job has started. It will look like this:

The following alert occurred at 2/20/2011 1:18:08 PM.

Status: Active

Computer: DPMSERVERNAME.YOURDOMAIN.com

Description: Recovery jobs started @ Sunday, February 20, 2011 1:18:07 PM.

For more information, open DPM Administrator Console and review the alert details in the Monitoring task area.

You should get another informational alert email at the end of the job that it is completed. This email will look like this:

The following alert occurred at 2/20/2011 1:39:11 PM.

Status: Active

Computer: DPMSERVERNAME.YOURDOMAIN.com

Description: Recovery jobs started @ Sunday, February 20, 2011 1:34:39 PM completed successfully.

For more information, open DPM Administrator Console and review the alert details in the Monitoring task area.

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