Early Look: Service Manager HTML 5 Portal

***UPDATE 11-10-2015****

****UPDATE END****

Today the Microsoft Service Manager team announced that Service Manager’s UR8 will include the new HTML 5 self-service portal. Here is the link to that blog post: http://blogs.technet.com/b/servicemanager/archive/2015/10/21/ur8-release-date.aspx

This is very exciting news as we know a new improved portal for Service Manager has been highly requested for a long time. In this blog post I will give a quick tour of the new portal that is coming. Here is what you see when you first login with some descriptions of the different areas:

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Menu

You will find the fly out menu on the left side of the portal. On the top half are the navigation menu with contact info on the lower half.

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Announcements

The Service Manager team has brought announcements back to the portal.

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Service Catalog

Below is a screenshot of the Service Catalog the core of the self-service portal. You will see the Service Offerings listed in an easy way. As you click on a Service Offering you will see its Request Offerings pop out on the right.

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Here is what a Request Offering looks like:

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Notice on the request offering that you can favorite them by clicking on the heart icon.

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My Requests

End users have the ability to access requests they have submitted as shown in the screenshot below.

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My Activities

There is an area for activities to approve/reject, mark as completed/failed etc.

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Help Article (Knowledge Base)

The Help Articles area is a huge improvement over the last portal. Now the help articles show right in the web browser. They also can be rated and or favorite.

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The following screenshot shows that you can use keywords to scope down the help articles. This is helpful to narrow down to a specific topic.

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The next two screenshots show what an internal and external help article looks like in the new portal.

An Internal Help Article

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An External Help Article

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Customizations

This new portal offers the ability to customize it. Most of your customizations can be made in the web.config file. This will be located in C:\inetpub\wwwroot\SelfServicePortal. Further customizations to the look and feel as well as the left menu nav can be made using CSS. In the web.config file it is easy to make your basic customizations. In the following screenshots you can see that you can change the Portal Name, Logo, IT Contact Info, Default Language, and more.

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The release of this new portal will be included with UR8 and is slated for November 2015. Keep in mind this blog post covers the state of the portal as of now to give an early look. The portal is still under active development.

Keep your eye on the Service Manager teams TechNet blog for the announcement of the UR8 release. The blog link is: http://blogs.technet.com/b/servicemanager/

Keep an eye on my blog for future posts on this new Service Manager HTML 5 portal. Also a big thanks to Harsh and the Service Manager team for this new portal!

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