The Evolution of ITSM

 

Again I am honored to be included among 14 other ITSM experts in a new e-book. This new e-book is about Future of IT Service Management. This e-book is free as it was sponsored by Cherwell. The e-book covers these five key areas:

  • Transforming Processes & Technology
  • Eliminating Business Silos
  • Enhancing Agility, Speed & Efficiency
  • Driving Business Objectives & Value
  • Focusing on Customer Experience

The goal of the e-book is to help IT professionals and organizations get a future outlook on the role of ITSM as we see more automation, cloud, and digital transformation. Here is the cover of the e-book:

Here is a shot of all of the thought leaders that contributed to the e-book:

You will find my insight in the Transforming Processes & Technology section on page 4 of the e-book!

Download the e-book here:

https://goo.gl/kH7haF

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