Why is System Center Service Manager (SCSM) not on Gartner’s “IT Service Support Management Tools" Magic Quadrant?

Here is an interesting post by Shaun Ericson of Cireson on why System Center Service Manager has yet to be placed on Gartner’s Magic Quadrant for “IT Service Support Management Tools”.

Full post here: http://www.cireson.com/business/why-is-microsoft-system-center-service-manager-scsm-not-on-the-gartner-magic-quadrant/

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