Two good friends of mine Microsoft MVP Marcel Zehner and Dieter Gasser‘s company ITnetX has recently released a Productivity Pack for Service Manager. This is great news because these guys and their teams know Service Manager inside and out. They have been building apps for Service Manager for some time and I have even been using some of them.
This new software suite introduces many new components that fill several existing gaps in Service Manager. The suite has a paid version and also offers some components for free. So what’s in this new suite? Let’s break it down.
ITSM Portal – The itnetX ITSM Portal is HTML5 and is a fast and intuitive alternative for the out-of-box SCSM Self-Service Portal. It allows end users to browse your IT Service Catalog, create new requests, view and update open requests, and work on activities as part of ITSM workflows.
The full suite also includes the following components:
- Advanced View Editor
- Checklist Activity
- CMDB Visualizer
- Desktop Alert
- Power Print
- PowerShell Activity
- PowerShell Tasks
- PowerShell Workflows
- Preview Forms
- Send Mail
- SMA Connector
Here is a list of the free components:
- Advanced View Editor for SCSM FREE
- Advanced Console Search for SCSM FREE
- Billable Time for SCSM FREE
- Clone User Role for SCSM FREE
- Email Template Tester for SCSM FREE
- Entity Explorer for SCSM FREE
- MPB Maker for SCSM FREE
- Send Mail for SCSM FREE
- Update Transfer for SCCM FREE
I use the email template tester and advanced editor, in almost every Service Manager deployment I do. I am especially excited about a few of the components, these are:
CMDB Visualizer for SCSM lets you visualize any object that lives in the CMDB including its relations to other objects.
PowerShell Activity for SCSM introduces an activity which runs custom PowerShell scripts. Scripts are stored in the CMDB and are triggered from PowerShell Activity within your processes. PowerShell Activities can be used just like you use runbook activities and add them to your Service Request, Change Request, and Release Record templates
and the suite has an SMA Connector for SCSM!
I recommend you go check out this new software suite. Here is the link: