Custom Service Request Area
There is an issue that has been around for some time were you cannot delete items from the Service Request Area list in Service Manager 2012. You can do this to the Incident Classification and Change Area but not the Service Request Area. See references to this issue here: http://social.technet.microsoft.com/Forums/systemcenter/en-US/952d60eb-392f-4fa4-928f-c61da91616cc/how-to-delete-scsm-2012-by-default-service-request-area-and-service-request-priority?forum=customization http://social.technet.microsoft.com/Forums/systemcenter/en-US/b1d2255a-86bd-421a-9d81-2dfbf32854c1/how-do-i-edit-a-service-request-area-on-lists http://social.technet.microsoft.com/Forums/systemcenter/en-US/48086671-a7b8-4f1d-aafa-96e33d0fad26/why-can-you-modify-incident-classification-and-change-area-but-cant-modify-service-request-area http://www.systemcentercentral.com/forums-archive/topic/delete-service-request-area-list-entries/ Incident Management, … Read more