I am happy to announce that today Savision just published a new whitepaper authored by me. It is titled:
Service Management’s Role in the Private Cloud
Dispelling the Myopic Perception
 
This whitepaper sets out to define Private Cloud, the layers of Private Cloud, and those layers within which service management operates.
The whitepaper also explores having ultimate visibility into your organization’s business services. Business services discussed in this paper consist of configuration items (CIs), monitoring, and application maps; they are underpinned with incident, change management, and modern day self-service. In addition, the whitepaper explores the integration between Operations Manager and Service Manager, and the role Savision Live Maps Unity plays in this area. Here is an excerpt from the whitepaper:
“Technology needs of the business are changing, often faster than can be addressed by most internal IT departments.
It is critical for IT departments to shift away from the image of black box cost centers and slow moving dinosaurs that are hard to work with and become viewed as revenue-generating centers that are agile, fast moving, and business enablers with modernized IT services.
From the perspective of internal IT, there are some key steps that can be made to prepare and deliver “modern IT services” – with service management being a critical component of those services. This whitepaper explores these key steps from a Microsoft technology perspective as it applies to System Center.”
A huge thanks to both Kerrie Meyler and Sam Erskine for doing the technical review on this whitepaper!
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