Service Manager vs. ServiceNow

I am often asked how does Service Manager compare to ServiceNow. I don’t have a solid canned response for this. I often respond that you really have to compare System Center to ServiceNow because you get the entire suite when you buy System Center not just Service Manager. Also it would be a bad decision to not consider using the other components such as Operations Manager, Orchestrator, and Configuration Manager given the tight out of the box integration with Service Manager and these components.

With ServiceNow you get an ITSM solution but have to pay additional monthly fee’s when you want to add on other functionality such as automation, event management (monitoring), CMDB, or asset management. With System Center you get all of this for the price of System Center and you simply have to turn and configure the additional functionality you want. One more point is that many organizations own and utilize Configuration Manager and or Operations Manager and will often already own the licensing they need to deploy Service Manager.

On December 9th 2015 System Center MVP’s Chris Ross and Pete Zerger held an awesome webinar on System Center + Cireson vs ServiceNow. This was a must see webinar. It covered the often asked about topic of “Service Manager vs ServiceNow“.

These guys did a great job covering the topic. One of the most important areas they covered was Real-world Total Cost of Ownership (TCO) Comparison. TCO is one of the top data points that matter to businesses when they are considering a new ITSM solution.

In this blog post I am going to look at some of the key topics that stuck out to me from the webinar in regards to Service Manager vs ServiceNow. Keep in mind that these comparisons also include Cireson’s software.

One of the setbacks for some organizations on going with Service Manager is that they believe there is no cloud option for it. That is wrong Service Manager can be deployed in Azure cloud. Also there are a couple of companies that have a SaaS offering for Service Manager. The following graphic looks at the different types of Service Manager deployments and their options.

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This first chart looks the numbers of the TCO of Service Manager vs ServiceNow if you don’t already own the System Center ECAL licensing.

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You will notice that over a 5 year period System Center including Cireson and Azure is lower TCO over ServiceNow. Wow. If this did not include Cireson or Azure the TCO of System Center would be even lower compared to ServiceNow.

This next chart looks at the TCO of System Center vs ServiceNow if your organization already owns the ECAL licenses or has an Enterprise Agreement (EA) with Microsoft.

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This has even deeper savings compared to the first chart. Now remember this includes Cireson software and having Service Manager deployed in Azure.

This chart looks at the TCO of System Center vs ServiceNow with System Center being deployed on-premises.

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Again the TCO savings with System Center goes even lower. This chart still includes Cireson with System Center. This does not include the cost of the data center fabric storage, VM’s etc… which would typically already be in place before deploying System Center.

The following table compares feature sets of System Center and ServiceNow.

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Notice ServiceNow does offer features such as automation and system management but they come at an additional monthly cost. One more item to point out from this slide is that System Center offers functionality that ServiceNow does not such as enterprise and cloud backup through Data Protection Manager and Virtualization and Private cloud Management through Virtual Machine Manager and Azure Pack. ServiceNow does offer Event Management it requires an additional purchase and plugin install.

So I pulled out information from the webinar that stuck out to me. There is much more information in the webinar and context behind each of the charts I included in this blog post. I recommend you watch the full webinar. You can watch the entire webinar right here:

System Center + Cireson versus ServiceNow: A Head-to-Head Comparison from Team Cireson on Vimeo.

NOTE: Below is a link to another blog that covers Service Manager vs ServiceNow.

http://blog.navantis.com/reduce-it-spend-and-increase-performance-choosing-the-right-it-service-desk-tool/

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What is Microsoft Azure Backup Server?

Want to have DPM without having to buy System Center? Now you can. It is called Microsoft Azure Backup Server (MABS). Well MABS is not really a full DPM but a scaled back DPM. Microsoft released Microsoft Azure Backup Server on October 7th, 2015. In this post I am going to break down what Microsoft Azure Backup Server is.

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Microsoft Azure Backup Server’s goal is to solve some problems that have existed with Azure backup for a while. These problems are:

  • -No centralization of protected servers with Azure Backup. Historically if you did not have DPM and you only had Azure Backup but needed to protect on premises server you would install the Microsoft Azure Recovery Services Agent (MARS) agent on your on premises servers. They would then be protected up to Azure.
  • -Without DPM Azure Backup can only backup files and folders. To protect workloads like SQL, Exchange up to Azure you needed to protect with DPM first and then send the data up to Azure.
  • -Purchasing a System Center license is not economical for some organizations.

Microsoft Azure Backup Server solves these issues because it is an on premises backup server. Under the hood it is a scaled back DPM so it gives you similar functionality. It lets you protect the same workloads as DPM to disk on premises first and then up to Azure or you can backup directly to Azure. Essentially it gives you two types of protection:

  • – Disk (D2D), giving high RTOs for tier 1 workloads
  • – Azure (D2D2C) for long term retention

Tape protection with Microsoft Azure Backup Server is not possible. This is not included in the product.

MABS also gives you a centralized location on premises to backup your on prem servers to, manage the backup agent of your on prem servers and see the status of their protection. MABS does this without the cost of a System Center license. It can be used when you subscribe to Azure Backup. MABS will require you to provide backup vault credentials during the setup.

From the Microsoft site on MABS pricing: “Microsoft Azure Backup Server will continue to bill customers as per their existing Azure offers (e.g. Pay-as-you-go, EA, Open).” You can learn about Azure Backup pricing here: https://azure.microsoft.com/en-in/pricing/details/backup/

Now to get Microsoft Azure Backup Server you can either go download it directly here:

https://www.microsoft.com/en-us/download/details.aspx?id=49170

Or you can download from the Azure portal. Go to:

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Then click on the “Download Microsoft Azure Backup Server for Applications” link as shown in the following screenshot.

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Microsoft Azure Backup Server is great for organizations that need a backup solution without the cost of the entire System Center suite. Keep in mind this does not provide tape backup. However backup up to Azure for offsite is a cost effective solution and also now gives you on premises backup to disk as well.

Here is an official blog post on Microsoft Azure Backup Server along with “how to” videos. These videos will help you install and configure Microsoft Azure Backup Server. https://azure.microsoft.com/en-us/blog/announcing-microsoft-azure-backup-server/

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Patch Management Integration with Service Manager & ConfigMgr

Back in November I presented a session on automation at MMS 2015 with Natascia Heil. The session was “Real world Automation with Service Manager and Azure Automation”.

As a part of this session Natascia Heil demo’d how to patch servers in SCCM via Service Manager! Essentially she was able to create a change request in Service Manager pulling in a software update and device collection into the change request and then Orchestrator talked to SCCM to apply the patch to the server.

This is awesome because it brings ITIL into the patching process and gives you a way to document applied patches and who applied the patch.

As a follow up to our session she has published a step by step post on the solution from the demo, the files used in the demo, and a complete video demoing the solution. This is another example of great community involvement in the System Center space as well as the kind of content you will see at MMS. Thanks Natascia for sharing this with the community.

Watch the video here:

Visit her blog post here:
https://systemcentertipps.wordpress.com/2015/12/18/orchestrator-2012-start-server-patching-from-service-manager/

Download the solution files here:
https://gallery.technet.microsoft.com/Patch-servers-with-SCSM-20ff1c66?tduid=%281b41a0287eb092bdef4fbcdd40d042b0%29%28256380%29%282459594%29%28TnL5HPStwNw-P.Z5y4TYC73yMs5ovpkyAA%29%28%29

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Backup Summary Report Update v2

So recently Sebastien Weiland reached out to me and wanted to help update the DPM Backup Summary Report. A HUGE THANKS to him for diving in and looking at the tape issues and time issues. The report has been updated. Here are the changes:

  1. The report has been changed from UTC time to local time. So now the time on the report will match up exactly to the time of the recovery points in the DPM console. See the following screenshots:

In the DPM console:

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On the report:

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  1. Tape information is now showing properly in the report. Protection Groups with Disk +Tape will show data or Protection Groups with only Tape will show in the report. You have the option to select only tape or disk + tape as shown in the following screenshot.

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Here is a screenshot of the full v2 report.

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This is the perfect example of community coming together to work on a solution that benefits all! I have not had the time to dive in and adjust the SQL to resolve these few issues so Sebastien volunteered to take this on with me testing and verifying things. I want to give one more thanks to Sebastien for helping out. More info about him: Sebastien Weiland is the Head of IT at a Hospital located France. His LinkedIn profile can be found here: https://fr.linkedin.com/in/sebastienweiland. 

Here is a link to download the v2 report:

https://gallery.technet.microsoft.com/DPM-Backup-Summary-Report-4533bcc6

Happy Reporting!

NOTE: This is a community report. This report is not officially supported by Microsoft. Use at your own Risk. It is still recommended to use the official Microsoft Enhanced Reporting. Check out this link for a post on the DPM Enhanced Reporting: http://www.buchatech.com/2015/05/deploy-configure-dpm-enhanced-reporting/

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SCSM HTML 5 Portal Hotfix (KB3124091)

On December 11th 2015 Microsoft released a hotfix for a bunch of issues with the new SCSM HTML 5 portal along with some new features. Here is the link to this: https://www.microsoft.com/en-us/download/details.aspx?id=50362

In this post I will explore some of the new features in PART 1 and describe my experience applying the hotfix in PART 2.

PART 1

New features include:

Nested enumeration lists are now supported inside the Request offering forms

NOTE: This was a feature I asked for and I am very happy to see this. When I setup Service Manager notifications I typically pull in the portal URL for certain things such as request offerings or work items. This makes it really easy for the end user to reach what they need right from an email. Below I will show some examples of what the direct links look like.

Portal now allows you to share and access different objects inside the portal with direct URLs. You can refer individual items inside the portal with following URL formats –

Request Offerings:
https://[website_name]/Home/Makeform?BMEID=[bme_id]

NOTE: Notice in the screenshot I am linked directly to http://scsmportal.buchatech.com/Home/Makeform?BMEID=41778bb9-78f9-c21d-6fcc-000069f87c13 vs the default http://scsmportal.buchatech.com/Home/Makeform. I could send someone this link and bring them directly to the RO.

Without Direct Link Direct Link
 SCSMSSPHF1  SCSMSSPHF2

NOTE: Notice the two following screenshots show a direct link for an Incident and Service Request. These do not contain the side navigation of the portal.

Incident type requests:
https://[website_name]/MyRequests/RequestDetails?type=IncidentRequest&id=[incident_id]

SCSMSSPHF3

Service Request type requests:
https://[website_name]/MyRequests/RequestDetails?type=ServiceRequest&id=[service_request_id]

SCSMSSPHF4

Manual Activities:
https://[website_name]/ MyActivities/ActivityDetails?type=ManualActivity&id=[manual_activity_id]

Review Activities:
https://[website_name]/ MyActivities/ActivityDetails?type=ReviewActivity&id=[review_activity_id]

Help Articles:
https://[website_name]/KnowledgeBase/article/[id_of_knowledge_article]

Fixes include:

  • Affected user and Created by user is getting set to the service account
  • Query type form element is not working for the Incident and User classes
  • Request Offering forms are failing to load if a Query type form element is part of the form
  • Username token is not passing values to the mapped field
  • Cancelling request form does not work
  • Text is overlapping for long strings inside the list in the middle pane
  • Related activities inside My Requests always show state as active
  • Filters inside My Requests and My Activities is not working for some languages
  • Announcement is showing “Invalid Date” in Expired Date column for some languages
  • Comments in the request are using incorrect class
  • Required (mandatory) restriction is not working on query type form element
  • Query form element allows multiple selection even when it is configured for single item selection
  • Scroll bar does not work on some lower screen resolutions
  • Double scroll bar appears while browsing Help Articles
  • Some areas of portal are not rendering in Mozilla Firefox web browser
  • My Activities shows 0 instead of removing the notification sticker when no activity is in progress
  • With SSL enabled, the browser regularly prompts the message “Only secure content is displayed” with a button to “Show all content” while browsing the portal
  • “Added by” inside the action logs show domain\username instead of the display name of the user

NOTE: There are some outstanding issues. The Service Manager team is going to have the remaining issues fixed with the next Update Rollup release.

PART 2

My Experience:

In this post I will describe my experience applying the SCSM HTML 5 Portal (KB3124091) Hotfix.

I first took a complete backup of my SelfServicePortal directory and stored this somewhere safe. This directory can be found in <DRIVE>\inetpub\wwwroot\SelfServicePortal\.

Downloaded the hotfix and ran the executable on my portal server. This was an easy click through of a wizard. There was no errors with this.

After this completed I verified that the hotfix was applied by checking for Hotfix for Microsoft System Center Service Manager R2 Self Service Portal (KB3124091) in Programs and Features>Installed Updates in Control Panel.

NOTE: I noticed that when the hotfix was highlighted it did not have an option to uninstall.

SCSMSSPHF10

I then restarted my portal server.

When the server came backup I went to access my portal and was receiving the following error.

SCSMSSPHF5

From the image you can see that it was basically telling me I did not have any Service Offerings. This was not true. I went to my Service Manager to double check and make sure that my Service Offerings were still intact and they were. I saw it was looking for the Service Offerings in the Offerings.cshtml file.

Next I went to my backup in SelfServicePortal\Views\Home and copied the Offerings.cshtml file to SelfServicePortal\Views\Home on the portal server. I ran an iisreset from an elevated command prompt after that my portal was working again.

First thing I did was check my navigation as I had a custom navigation link and it was still there along with my custom look and feel. See the following screenshot.

SCSMSSPHF6

Even though the home page of my Service Catalog was working when I clicked on anything such as My Requests, Help Articles, my Service Offerings I received messages that these things were missing. See the following screenshots with the errors I received.

My Requests erroring out:

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Help Articles erroring out:

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I started fixing these one by one by copying in the source files from my backup. Everything was broken so I decided to copy in all the folders from backup in the SelfServicePortal\Views folder to the portal server. I then ran an iisreset checked the portal and everything was working.

SCSMSSPHF9

NOTE: I did not copy over _ViewStart.cshtml or Web.Config.

So the point of this post is backup your old SelfServicePortal directory before you apply the hotfix. And after you apply the hotfix you may need to copy the subfolders from the SelfServicePortal\Views folder if you run into errors.

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Service Manager Service Desk Ticker

Have you ever wanted a way with Service Manager to send out a notification to end users? Yes you can do this via email or some other method but how about displaying the notification directly on their computer so that they cannot ignore it. Well Cireson has created a Service Desk Ticker app that does this. Here is the official description of the app from their site:

Out of the box, Service Manager allows you to create announcements, such as “Email is down, Internet is not working, maintenance in Building 2, Floor 4”, but doesn’t actually let you communicate those announcements to your organization in any way. The Service Desk Ticker app enables an analyst to create an announcement within Service Manager and communicate those announcements directly to an employee’s computer in real-time.

This is pretty cool and the best part is that this app is free. One of my recent clients needed such a tool so I try out this app. The app consists of three files and a very easy install process:

Cireson.Ticker.App.Setup.msi – A client MSI that needs to be installed on end user computers. This is what displays the notification to the end users.
Cireson.Ticker.App.Admin.mpb – Is the management pack that needs to be imported into your Service Manager.
Cireson.Ticker.App.Workflows.dll – This needs to be copied to your Service Manager server.

You can even do a silent install of the client MSI file using a tool such as SCCM. Here is the syntax for that:

Cireson.Ticker.App.Setup.msi CONFIGPATH=”\\yourserver\yourshare\your folder” CHECKINTERVAL=60 /q

Here is my install experience:

I created a share for the SD Ticker app like \\ServerName\SDTicker and gave it the following permissions I gave domain users read access and the SCSM Workflow account full rights on the share.

SDTicker1

I imported the (Management Pack) MPB file into my Service Manager.

SDTicker2
I copied the Cireson.Ticker.App.Workflows.dll to C:\Program Files\Microsoft System Center 2012 R2\Service Manager on my Service Manager management server.
I closed the SCSM console and launched it again.
I then went to Administration>Settings and opened Cireson Ticker App Settings.

SDTicker3

The following screenshot is what the Cireson Ticker App Settings look like. Be sure to put in your share path here and tick the Enable Announcement Processing as this is what makes your Service Manager announcements show up on the end users’ desktop. Also check the Include Announcement Priority if you want to include the priority level with announcements.

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Now on a client computer I went and installed the Cireson.Ticker.App.Setup.msi. Here is what this looked like:

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SDTicker6

On this next screen I had to put in the path to the share I setup earlier. This is where it will definitely be faster and more efficient to deploy the client using the silent install.

SDTicker7

SDTicker8

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And the install should finish successfully.

SDTicker10

Testing the App:

Then I went back to Service Manager and created a new announcement to test the ticker app. To do this from the SCSM console go to Administration>Announcements>Active Announcements and click on Create Announcement.

SDTicker11

After the announcement is created it will display on the end users computer when the workflow runs on the next 60 second interval.

To check the workflow go to SCSM Console>Administration>Workflows>Status. Filter on “Cireson Ticker App Announcement Create Workflow“. In the bottom of the workflow pane click on All Instances and then click on View log. This will open up the status about the workflow so you can make sure it is running. You will be able to see the last time it ran.

SDTicker12

Boom there it is, the announcement on my client.

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In case this is not working for you here are some troubleshooting steps:

  • Make sure you are seeing this “Cireson.Ticker.App.Announcements.xml” file in your share.
  • Double check your permissions are correct on the file share.
  • Double check the share path is correct both in Service Manager in the Cireson App Ticker Settings and in your client.
  • Make sure the client app is running on the client computer and monitoring for announcements. You should see Cireson Ticker App Client running as a process in Task Manager in the task bar.

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  • If it is not running you can click on the app’s .exe here: C:\Program Files (x86)\Cireson\Cireson Ticker App to launch it. NOTE: It does automatically start at Windows logon.

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Well I hope you enjoyed this post.

You can download the free Service Desk Ticker App here:

http://cireson.com/apps/service-desk-ticker/

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Update: Custom Service Request Area (CSRA) v3

Back in 2014 I published a management pack (MP) named Custom Service Request Area (CSRA) v2 for Service Manager. The CSRA MP gives you a custom Area list for Service Requests. Here is a link to the original post: http://www.buchatech.com/2013/10/custom-service-request-area/.

I recently updated this management pack. I reduced it from two MP files down to one MP file and added 15 generic user inputs to this. With the v2 version of the CSRA MP admins had to customize the Service Request form to add their own generic user inputs. This required modifying the CSRA MP to modify the form. I added these user inputs so that admins will no longer need to do that.

15UserInput

Here is the link for the updated MP. CSRA is now v3.

http://gallery.technet.microsoft.com/Custom-Service-Request-e4d40738

Also in this blog I want to call out the process I commonly use to build the request area list. I use a tool from a talented colleague of mine Rob Plank named the Enum Builder. This is a GUI based tool that can be used to create a list in an MP file that can be imported into Service Manager. It creates the MP file from a CSV file that you populate. This makes building lists in Service Manager very easy.

The Enum Builder can be downloaded here:

https://gallery.technet.microsoft.com/Service-Manager-Enum-43e30552#content

Here is a blog on how to use the tool:

http://www.concurrency.com/infrastructure/service-manager-create-list-items-using-enum-builder/

Ok now onto using Enum Builder with the CSRA management pack. So building the list for the CSRA is slightly different compared to other MP’s. With the CSRA MP you need to know some key pieces of information. These are:

Enum MP ID: ServiceRequestAreaOverwrite

Version: 1.0.0.10

PublicKeyToken: b0ee85f41e7f3f91

These are highlighted below in a screenshot of the Enum Builder tool.

EnumBuilderScreenshotforCSRA

You also need to make sure you have the correct value for EnumerationValue ID in your CSV file. You will want to use “RequestAreaCustom” for this. Here is a screenshot of an example CSV file.

CSRA-CSV

So to sum this up. Build your CSV, fill out the fields in the Enum Builder tool, create your list MP file, import into Service Manager and you will have your own custom area list for Service Requests.

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Surviving the Future of IT as an IT Pro

At MMS 2015 we had some interesting discussions in the Ask the Data center experts session. One of the discussions was centered around how IT is changing and how to adapt. For a while there has been a paradigm shift happening in IT. It is hard hitting for those on the front line especially IT Pro’s.

With the advent of many technologies moving to XaaS (x as a Service) based and the challenges for IT pro’s to move from strictly the ops side of IT to more of a DevOps model as well as becoming an internal technology consultant to the business IT Pros can feel lost in the paradigm shift.

The goal of this blog post is twofold. 1. I want to expand on this discussion with my opinion of how an IT Pro can remain relevant in the future of IT. 2. My friends over at Savision asked me to write a blog post and I thought this would be a great topic for it because they have some tools that can help with this transition.

Here are key points and additionally skills/mindset needed as an IT Pro moving into the future of IT:

  • Accepting Shadow IT….. Ability to manage anyway.

Shadow IT is the practice of business units spinning up their own IT solutions without organizational approval. With the expansion of cloud Shadow IT is becoming easier for business units to undertake.

  • Technology Budgets are no longer 100% controlled within IT anymore. Many departments own their own technology budget.
  • For so long IT has had the reputation of being “No People” and a dinosaur that takes forever to get things done. Embracing Shadow IT is about enabling the business, moving faster from conception to solution. Embracing Shadow IT will also change the reputation IT to “Yes People”.
  • This will cause the business to come back to IT first as internal SME’s to help them select the right outside solutions bringing internal IT Pros back into the loop.
  • Instead of focusing on how to stop business units for spinning up the technology solutions they need, help them. At the same time look for solutions that can help put governance and management around Shadow IT. A good example of this are three solutions from Microsoft such as Cloud App discovery (Discovery of cloud applications used in an organization), Azure Active Directory (Single Sign On, Centralized log on to cloud based applications and much more), and OMS (Management of cross platform clouds i.e. Amazon, Azure, Rackspace etc.).

  • Embrace and accept heterogeneous environments….. IT is a diverse world of technologies
    • IT Consumers will more and more dictate the platforms they use. Just think about mobile devices IOS, Android, Windows, Blackberry (fading I know). End users want to use the devices and platforms they want vs being locked in. This will only continue to grow.
    • End users are now more advanced and will continue to advance (BYOD, setting up their own VPN’s, demanding more cloud applications, and self-service.)
    • When Shadow IT occurs you have no idea what platform a business unit will chose...
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2015 MVP Summit and MMS 2015

The past two weeks have been full of tech awesomeness. The first week was the 2015 MVP Summit and the second week was MMS 2015. I will recap both of these in this post. Well for the MVP Summit I can’t actually say anything about it but I can post a couple of cool pictures from it. :-) Here are some pics from the Summit.

With PowerShell MVP Trevor Sullivan and my roommate/friend CDM MVP Jakob Svendsen during breakfast.

With the man! Mr. OMS/System Center Jeremy Winter.

Good discussion with a bunch of smart guys. CDM MVP Stanislav Zhelyazkov (Stan the man), CDM MVP legend Cameron Fuller, and CDM MVP Jedi Dieter Wijckmans.

My colleague Enterprise Security MVP Shannon Fritz had a 40 oz. steak!!!!

A picture with all my Concurrency colleagues at the MVP Summit. All 10 of us attended and made it to dinner.

The CDM MVP’s ended the week with some intense WhirlyBall! Yes Travis Wright came back to win it all. :-)

It was great to connect with the Microsoft teams and MVP’s from around the world.

This was the second year for MMS and it was great again this year. There was a rock solid lineup of speakers and sessions packed full of useful content. The speakers, sessions and PowerPoints from the sessions can be found here: http://mmsm...

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2 Sessions at MMS 2015

I am late posting this but better late than not at all. Next week I will be presenting at MMS 2015 on November 9th and 11th. In this post I will break down what each session is about. This is the second year of the community powered MMS event. The Midwest Management Summit is a 3-day conference purposely capped to just 500 attendees so that nobody gets lost in the crowd. Almost 60 Microsoft MVP’s will be presenting on System Center, cloud, PowerShell topics and more.

Areas the speakers will be presenting on are Operations Management Suite (OMS), Enterprise Mobility Suite (EMS), Operations Manager, Configuration Manager, Orchestrator, Service Management Automation, Azure Automation, Service Manager, Data Protection Manager, Azure Backup, Azure Pack, Azure Stack, Hyper-V, Nano server, PowerShell, Desired State Configuration and more. I am lucky to be co-presenting with two awesome System Center experts Natascia Heil @NatasciaHeil and Chiyo Odika @mrchiyo. The first session I will be presenting is:

-Real world automation with Service Manager and Azure Automation-

Here is what to expect from this session:

Automation is not only requesting and building virtual machines through Service Manager and Orchestrator. Automation can do much more and Service Manager can be combined with Microsoft’s other automation tools such as SMA, Azure Automation, and DSC. This session will teach you how to identify areas of automation in your company. It will cover automation fits in the ITIL story. It will also show some real life automation examples utilizing Microsoft newest automation tool (Azure Automation) and Service Manager.

We have two demo’s planned for this session. The first demo will show how to use Service Manager and Azure Automation. The second demo will show automating patch management using SCCM, Orchestrator, and Service Manager’s change management.

clip_image001

Link to this session:

http://mms2015.sched.org/event/bc3ffcd6aaaaef9a5e765493a0e6527f?iframe=no#.VjsTBeJcxps

The second session I will be presenting is:

-OMS Strategies and Notes from the Field-

Here is what to expect from this session:

OMS is a comprehensive web-based cloud IT Management solution with monitoring, automation and other features and solutions that will provide you with greater control and new capabilities across your hybrid cloud.

In this session, you will learn about strategies for getting the most out of OMS, best-practices, and learn from our extensive experiences in the field, deploying, configuring, and troubleshooting OMS.

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Link to this session:

http://mms2015.sched.org/event/a4fb2e8bd31e7cab0de55695f9ec48a1#.VjsTCOJcxps

For more information on MMS 2015 and a full list of speakers and sessions visit:

http://mmsmoa.com/

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