Azure Stack book (coming soon) & training

It has been a long time coming but I recently have wrapped up a couple projects around Azure Stack. The first is a course on Azure Stack for Opsgility the second is a book on Azure Stack in the Unleashed Series.

For the first project I was fortunate enough to help build some Azure Stack training for the folks at Opsgility. It was great working with Azure MVP’s Michael Washam (@mwashamtx)  and  Dan Patrick (@deltadan) on this.

Here is an overview of the course:

This course is designed for cloud architects, cloud administrators, DevOps engineers, and IT professionals that have experience with Microsoft Azure Infrastructure Services (IaaS) and Platform Services (PaaS). This course focuses on architecting, deploying, and managing Microsoft’s enterprise hybrid cloud solution Azure Stack. This course covers scenarios such as Azure Stack Architecture, deploying and configuring Azure Stack to be enterprise ready, configuring Azure Stack for tenants, region management, monitoring, backup and disaster recovery.

Here are a couple of screenshots from the online training:


Be sure to check out the course here:

https://www.opsgility.com/courses/player/implementing-azure-stack


The second project is a book on Azure Stack in the Pearson Unleashed Series. It is not published yet but all the chapters are in and the book will be published in the near future! This book has a solid team of authors who are all Microsoft MVP’s. I was honored to work with them. The authors are: Kerrie Meyler (@kerriemeyler), Jakob Svendsen (@JakobGSvendsen), Mark Scholman (@markscholman), and Janaka Rangama (@JanakaRangama). Here is a picture of the Azure Stack book author team:

Also thanks to Marc van Eijk (@_marcvaneijk) of the Azure CAT team for doing the technical review and Daniel Savage (@dsavageatms) PM on the Azure Stack team for writting the foreword.

Here is the cover for the book:

Here is the book description:  “Microsoft Hybrid Cloud with Azure Stack and Azure Unleashed cuts through the hype to explain exactly what hybrid cloud is, presents complete CloudOps- & DevOps-based implementation strategies, guides you through deploying the brand-new Microsoft Azure Stack, and helps you maximize the value of your hybrid cloud investment.

Written by an expert team of Microsoft Cloud and Datacenter MVPs, it covers all-new material included in no othe book, and thoroughly illuminates Microsoft Azure Stack, one of Microsoft’s most eagerly awaited cloud technologies.

This book is built on real-world scenarios and the authors’ extraordinary early adopter, hands-on experience. Leading System Center expert Kerrie Meyler and her colleagues guide you through every step and technique you’ll need to build your own secure, high-performance hybrid cloud infrastructure.

You’ll discover how Azure Stack enables you to run your datacenters with the same scalability, redundancy, and reliability for computer, network, and storage as Microsoft’s own Azure datacenters; how to integrate Azure infrastructure and platform services for use in your internal operations; how to manage virtualized instances of Microsoft software; and how to manage key dependencies with other products and technologies that Microsoft’s hybrid cloud solution depends upon.”

Here is the link to the books page on Amazon: https://www.amazon.com/Microsoft-Hybrid-Unleashed-Kerrie-Meyler/dp/0672338505  This is the link you want to watch for the publish date.

Happy Azure Stacking!

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Azure Stack SQL RP – Need Azure PowerShell with version 1.2.9 Error

I ran into this error when installing the Azure Stack SQL RP on the Azure Stack Development Kit:

Azure Powershell Module with 1.2.10 version found. Need Azure Powershell with version 1.2.9. Please uninstall the “current version and rerun the RP setup

If you look at the SQL RP doc here:

https://docs.microsoft.com/en-us/azure/azure-stack/azure-stack-sql-resource-provider-deploy

It says “If you have installed any versions of the AzureRm or AzureStack PowerShell modules other than 1.2.9 or 1.2.10, you will be prompted to remove them or the install will not proceed. This includes versions 1.3 or greater.” on step #6 under Deploy the resource provider.

On my ASDK host I had:

and

The funny part is that in the SQL RP deployment script titled has a line where it installs AzureStack 1.2.10 but this is the version that the SQL RP deployment script is complaining about. Here is the syntax from the SQL deployment script.

# Installs and imports the API Version Profile required by Azure Stack into the current PowerShell session.

Use-AzureRmProfile -Profile 2017-03-09-profile

Install-Module -Name AzureStack -RequiredVersion 1.2.10 -Force

So the next thing I tried to do was run:

Get-Module -ListAvailable | where-Object {$_.Name -like “Azure*”} | Uninstall-Module

It kept throwing these warnings and errors:

WARNING: The version ‘1.0.4.4’ of module ‘Azure.Storage’ is currently in use. Retry the operation after closing the applications.

PackageManagement\Uninstall-Package : Module ‘Azure.Storage’ is in currently in use.

At C:\Program Files\WindowsPowerShell\Modules\PowerShellGet\1.0.0.1\PSModule.psm1:2157 char:21

+ …        $null = PackageManagement\Uninstall-Package @PSBoundParameters

+                    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    + CategoryInfo          : InvalidOperation: (Microsoft.Power…ninstallPackage:UninstallPackage) [Uninstall-Package], Exception

    + FullyQualifiedErrorId : ModuleIsInUse,Uninstall-Package,Microsoft.PowerShell.PackageManagement.Cmdlets.UninstallPackage

So now I was stuck in this endless loop of PowerShell module uninstall and install hell. For a moment I thought I went insane. After recovering from temporary insanity. I ran this:

Get-InstalledModule -Name “AzureStack” -RequiredVersion 1.2.10 | Uninstall-Module

No errors on this. I then ran:

Get-Module  -ListAvailable | where-Object {$_.Name -like “Azure*”}

to see if the module was gone. Boom it was!

I then kicked off the SQL RP deployment script again and this time it worked!

NOTE: If you somehow have AzureRM version 1.2.10 just run Get-InstalledModule -Name “AzureRM” -RequiredVersion 1.2.10 | Uninstall-Module to get rid of that guy.

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Azure Stack Development Kit (ASDK) Deployment Step by Step

At Microsoft Inspire Microsoft announced the Azure Stack Development Kit (ASDK) as a replacement to the POC and the general availability of the production Azure Stack named Azure Stack Integrated Systems. The Azure Stack Development Kit is here to stay. This will remain single node and should be used for trying out Azure Stack. You can develop your ARM templates and or applications on it and they will work on a production Azure Stack. The Azure Stack Integrated Systems are the ones that you buy from the OEM partners HP, Lenovo, Dell and soon to be Cisco, Avanade, and Huawei.

The ASDK install has improved 1,000 times over the previous TP’s of Azure Stack. I am going to detail the steps in this blog post. The steps start after you have downloaded the Azure Stack cloudBuilder.vhdx. Here we go:

PREPARE AZURE STACK HOST SERVER:

First off download the Azure Stack tools onto your Azure Stack host server. Just download all the tools as you will need all of them at some point. They can be found here: https://github.com/Azure/AzureStack-Tools

I put these in a folder on the C: drive named ASTools. I extract them and place them in the root.

Open up an elevated PowerShell window, navigate to your Astools folder and run the asdk-installer.ps1 script. Next a GUI wizard will pop-up.

Click on Prepare Environment.

Point it to your cloudBuilder.vhdx and click Next.

Put in the host servers local admin password. Make sure this matches the Azure account you plan to use.

Select the other options as you see fit.

It will run for a while creating the unattended file for Windows Server 2016.

Once it is done click Reboot now.

DEPLOY AZURE STACK DEVELOPMENT KIT:

Next lets deploy Azure Stack. After the server has rebooted log onto your AS server. Use the localhost\administrator account and the password you set.

Once again from PowerShell run asdk-installer.ps1. A GUI wizard will come up. Click on Install.

Select Azure Cloud (Azure Active Directory) or ADFS. Put in your directory and password.

Verify and select the correct NIC.

Select DHCP or put in your static IP settings.

It will verify the network settings.

You will see the PowerShell deployment script that will be run. Click on Deploy!

The PowerShell deployment will kick off in a PowerShell window.

After a little bit (1-2 minutes) an Azure login window will ask for your Azure account creds. This is the account ASDK will be deployed under.

NOTE: We still have the log folder and files under CloudDeployment on the C drive.

A few hours later and there it is successfully!

Having been involved with Azure Stack since TP1 and losing about a week to deploying Azure Stack TP1 this is a much….much better deployment experience. Nice work Microsoft Azure Stack team!!!

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Microsoft MVP for 6th year!

Today was another special July 1st becuase I received an email from Microsoft stating I was awarded as an MVP for the 6th year! Here is the email:

This year the award is VERY special. It is not just special becuase it is the 6th one but becuase there are other MVP’s that did not get renewed. I feel lucky to make it back in. Also it is special becuase Microsoft technology has been changing so much...

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OMS and Cherwell ITSM Integration

Microsoft recently released public preview of OMS and ITSM integration. Here is the link for that announcement:

https://blogs.technet.microsoft.com/msoms/2017/05/11/it-service-management-connector-public-preview

Microsoft has built an ITSM connector in OMS. This new ITSM connector can connect to many ITSM solutions out there. The ITSM solutions it can connect to are:

  • System Center Service Manager (SCSM)
  • Cherwell
  • ServiceNow
  • Provance

This new ITSM connector is bi-directional meaning work items can flow from the ITSM solution into OMS and OMS can create work items in the ITSM solution such as incidents, alerts, and events. Hopefully in the future OMS could be used to populate a CMDB and even create application maps from OMS’s Service Map.

I wanted to give this a test run with a test Cherwell instance that I have. There is official documentation for the integrations. The documentation is good however after setting this up I did find that there could be a few more steps spelled out as well as screenshots with the Cherwell piece.

Needed settings from Cherwell:

Before you set the connection in OMS go and get the information you will need. So you will need a username and password of an account that has access to Cherwell, the Cherwell URL, and a Cherwell Client ID.

If you don’t know your Cherwell URL you can get this from the Cherwell client console. Launch Cherwell.

Before you login you can edit the connection to see the URL as shown in the screenshot. You will want to copy this to use in the OMS ITSM connector setup.

Note that you do not want to copy the entire URL. Only copy to the .com like https://test.demo.cherwell.com.

Next we need to generate the Client ID. The Client ID is basically a generated string called the client key used for connecting to Cherwell’s API. To get this client ID Launch the Cherwell Administrator console.

Login and click on Security and then Edit REST API client settings.

A window will pop up and you will need to click on the green plus to create a new one. Give it a name and copy out the Client Key.

Copy this as you will need it later.

Setup in OMS:

Next log into OMS and add the ITSM Connector preview. It is shown in the screenshot below.

After this has been added go to your OMS settings screen click on Connected Sources>ITSM Connector and then click on Add New Connection.

Select Cherwell for the connection type add in your Cherwell settings and save it. If everything worked your OMS is now connected to Cherwell.

Exploring the ITSM Connector:

Next let’s check things out in OMS. Before I did that I first went and created a new incident so I could see this flow over into OMS. So I created the following over in Cherwell:

After doing that I went back into OMS and kicked off a sync because I did not want to wait.

The connector picked up my new incident right away. You can see the dashboard ITSM tile has 2 incidents.

After clicking into this I am brought to the full ITSM dashboard. I then clicked on the Incident tile.

I was then brought to the incident dashboard and I could see the new incident I created.

I clicked on the new incident and it brought me to the OMS search with the details of the incident. Very cool!

I am excited to see cool stuff like this in OMS and integration with many ITSM tools. Look out for more blog posts in the future about ITSM Integration in OMS as well as in Azure Stack.

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Speaking at OSCON and MMS May 2017

May is a busy month for me with the opportunity to speak at both OSCON – Open Source Convention (https://conferences.oreilly.com/oscon/oscon-tx) and MMS – Midwest Management Summit (https://mmsmoa.com)! OSCON is May 8th through the 11th in Austin Texas. MMS is May 15th through the 18th in Minnesota.

At OSCON I will be presenting on “How to Motivate Technical Employees” with friend and fellow Microsoft MVP Samuel Erskine – @samerskine. This will be on Thursday, May 11, 2017 at 4:15pm–4:55pm. This session is for CIOs, CTOs, IT directors, and IT managers and will cover how to retain your top talent and give you five ways to motivate technical employees. Come to this session to learn the secret sauce for keeping employee’s engaged!  Here is a link to the session: https://conferences.oreilly.com/oscon/oscon-tx/public/schedule/detail/57374

At MMS I will be presenting three sessions! These sessions are:

Awesomize your Azure Stack Deployments with Azure Stack Tools” with fellow MVP Mikael Nystrom -@mikael_nystrom.

Link: https://mms2017.sched.com/event/AUae/awesomize-your-azure-stack-deployments-with-azure-stack-tools

Azure Operationalized” with fellow MVP Natascia Heil – @NatasciaHeil.

Link: https://mms2017.sched.com/event/AUbn/azure-operationalized

Backup is Dead! Restore is Born in the Cloud!” with fellow MVP Robert Hedblom -@RobertandDPM.

Link: https://mms2017.sched.com/event/AUaR/backup-is-dead-restore-is-born-in-the-cloud

These conferences will be lots of great community fun! Hope to see you there.

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Sys Admin to Cloud Admin…ITSM to CloudOps…On-Prem to Azure Stack/Azure

A while back I posted a blog titled “Surviving the future of IT as an IT pro”. In that blog post I set out to share my opinion on where IT is headed and what you should focus on as an IT pro going forward. I guess this post could be considered part 2 however in this post I will focus more on where things are heading as a whole.

So what is this blog really about? It is about “the Transition from ITOPS & ITSM to CloudOps via Azure Stack (Hybrid Cloud) powering DevOps and becoming core to the Digital Transformation of business” that is happening. Whew…..Ok, a lot was said in that previous sentence. J Let’s break it down.

Transition from ITOPS & ITSM to CloudOps

There has been this transition in IT for a while to increase the density in data centers. This was started with the wide adoption of the hypervisor (VMWare, Hyper-V, Citrix Xen etc…). The goal is to get more out of existing and less physical hardware. Think about 1 physical server hosting hundreds of virtual servers. Things have since accelerated at a fast pace. We now have containers, PaaS, and serverless. With these newer technologies, the density is even greater.

The real power behind cloud is software defined everything. With software, defined environments AKA cloud a new skillet and a different way of thinking about managing operations is needed. This new skillset and new way of thinking for the operationalization of cloud is known as CloudOps. IT Operations and IT Service Management do not go away with CloudOps. The evolution of ITOPS and ITSM become CloudOps. The best parts of ITOPS and ITSM (ITIL) funnel into CloudOps used for operating clouds.

Hybrid Cloud (Azure Stack)

Hybrid Cloud is going to be a huge part of cloud initiatives in many organizations for years to come. You can see this on the Gartner reports(http://www.gartner.com/newsroom/id/3354117), Right Scale reports (http://www.rightscale.com/blog/cloud-industry-insights/cloud-computing-trends-2017-state-cloud-survey) and based on the investments the major cloud players are making to build the best Hybrid Cloud solutions.

Hybrid Cloud Is the Preferred Enterprise Strategy, but Private Cloud Adoption Fell

From Rightscale “Cloud Computing Trends: 2017 State of the Cloud Survey” Report:

http://www.rightscale.com/blog/cloud-industry-insights/cloud-computing-trends-2017-state-cloud-survey#hybrid-cloud

Recently IBM and Red Hat announced their launch into the Hybrid Cloud space.

(http://www.networkworld.com/article/3182989/cloud-computing/ibm-red-hat-an-open-source-hybrid-cloud.html)

A while back Amazon and VMWare announced their launch into the Hybrid Cloud space.

(http://www.businesswire.com/news/home/20161013006574/en/VMware-AWS-Announce-Hybrid-Cloud-Service-%E2%80%9CVMware>)

Microsoft was the first to jump into the Hybrid Cloud space and is the only company that has a 100% true Hybrid Cloud solution. Both VMWare/Amazon and IBM/Red Hat have solutions that run private cloud on public cloud. The private cloud solutions are being retrofitted to run in public cloud as the framework for their Hybrid Cloud solutions. These are not consistent cloud platforms running the same exact bits on bare metal on-premises and in the cloud like Microsoft’s Azure Stack solution. Azure Stack is the same bits in the public cloud and on-premises down to the bare metal.

IBM and Amazon jumping into the Hybrid Cloud space is more proof this will be a large area of growth in IT for years to come. I wonder if Google will decide to jump into the Hybrid Cloud space at some point and what their strategy will be.

DevOps powered by Azure Stack and CloudOps

Azure Stack serves as a catalyst to help move DevOps initiatives forward within organizations. With Azure Stack’s comes the native ability to run the environment using Infrastructure as code, continuous integration, continuous delivery, microservices, integration with source control systems, and more. All of the aforementioned are a part of DevOps.

Along with Azure Stack is the need to run the environment using a CloudOps model. Here is a list of concepts that drive CloudOps:

  • Extreme Hardware Standardization
  • Software Defined Everything
  • Extreme Automation
  • Focus on Zero Downtime
  • Self Service
  • Measured Service
  • Multitenancy

CloudOps is overall focused on business applications critical for running the business through the continuous operations of clouds. CloudOps leaves business unit projects to DevOps. CloudOps instead focuses on the delivery of the the cloud infrastructure to support self-service leveraged by DevOps teams.

David Armour of Microsoft often shares great information on CloudOps and what it means. You can follow him on twitter here: https://twitter.com/Darmour_MSFT

CloudOps supports DevOps and DevOps is core to Digital Transformation

Digital Transformation is the accelerating transformation of the way businesses do business from traditional ways often brick and mortar to the digital front through the use of digital technologies. Businesses are shifting to meet their customers and employees where they are today on digital platforms. In the business world, today it is well known that you must innovate and grow through the use of technology or become obsolete and left in the wake of disruptive companies that are leveraging technology to meet their customers on the digital front.

Examples of digitally transformed company’s vs non-digitally transformed companies are:

  • Netflix vs Blockbuster
  • Amazon vs Target, Best Buy, Macy’s
  • Airbnb vs Wyndom hotels
  • Uber vs Taxi Companies

Digital Transformation is critical to business and IT departments need to be a core driver to help organizations move forward on the digital transformation front. Digital Transformation is the new Industrial Revolution of business today with CloudOps/DevOps being the Assembly line that will bring innovation to the business.

Through DevOps businesses can bring digital services to the market at very fast rates and can pivot quickly as needed to beat and stay ahead of the competition meeting the customers’ demands in an agile way. CloudOps allows the scale and another point to pivot on at any time to redirect in a new direction as needed by the business in an agile manor.

Through a Hybrid Cloud solution like Azure Stack things IoT, Microservices, extreme automation, hyper-scale, and agility can be realized for the business empowering Digital Transformation from the core.

The transition of the IT Pro to Cloud Pro

Ok. That was a lot of information and background on CloudOps, DevOps, Digital Transformation and Hybrid Cloud. You may be asking yourself at this point where does the IT Pro fit into the picture? Let me answer that for you and take you on a tour of Azure Stack to prove why as an IT Pro you should start working with it today!

The path for an IT Professional when moving from traditional IT into a Hybrid Cloud world consists of:

  A cloud administrator can configure and manage resource providers, tenant offers, plans, services, quotas, and pricing.
A tenant purchases (or acquires) services that the service administrator offers. Tenants can provision, monitor, and manage services that they have subscribed to, such as Web Apps, Storage, and Virtual Machines.

Those cloud roles fit in a new world of CloudOps including Cloud architect, engineer, and administrator. Being a part of CloudOps requires a different mindset. Think about dynamic shifts such as software defined everything and extreme standardization. More concepts and technologies that a cloud role requires an understanding of are:

  • IaaS
  • PaaS
  • Software Defined Data Center technologies
  • Automation
  • Source Control Systems
  • Business Intelligence (Showback/Chargeback)
  • High Availability technologies
  • Backup and Disaster Recovery
  • Scaling technologies
  • Containerization
  • Server less technologies
  • Cloud Security
  • Both Linux and Windows
  • Self-Service (Service Catalog)
  • Multitenancy technologies
  • Tenant administration
  • And more

Ok. Now let’s jump into some example of CloudOps tooling in Azure Stack. First off, we as a cloud admin you need to know how to perform management of tenants (customers). Here is an example of a dashboard for doing this in Azure Stack:

In Azure Stack, you will need to know and understand the administration of managing the cloud itself. This includes many things some of them being management of a region/s, resource providers that contain the services you can offer up to tenants, along with monitoring, high availability, and backup of the cloud. Below is an example of administration in Azure Stack at the cloud model layer of CloudOps.

We already mentioned monitoring. There is monitoring of the cloud environment itself but there also is a need to monitor the resources being consumed by the tenants. One of the great things about Azure and Azure Stack is the out of the box monitoring and health diagnostics of IaaS virtual machines. I am a SCOM guy and have done a lot of SCOM projects. SCOM works well and serves a purpose but the out of the box monitoring in Azure and Azure Stack is amazing in the ease of turning it on. Once turned on it just works and has very nice visuals to see and work with as shown in the following screenshot. As a cloud administrator, you need technology to be easy so that you can move away from complex setups and troubleshooting the monitoring solution and move to monitoring the resources.

One of the best benefits about Hybrid Cloud is the consistency between public and on-premises cloud. In the following screenshot news updates on Azure and Azure stack are the same. 🙂 Another huge point of consistency between Azure and Azure Stack is the ability to view, deploy and run items from the Azure marketplace in Azure Stack. This is called marketplace syndication.

 

Azure

 

Azure Stack

Azure Stack is set to release in 2017. I want to highlight some of the services already in Azure Stack and more coming to Azure Stack that can be offered in your Service Catalog to tenants.

Already in Azure Stack as of TP3:

  • SQL PaaS
  • MySQL PaaS
  • Web Apps PaaS
  • Computer IaaS
  • Virtual Machines (Linux or Windows)
  • VM Scale Sets
  • Storage
  • Networking
  • PaaS: Storage
  • Key Vault
  • Management of Azure Pack virtual machines
  • Marketplace Syndication

Coming to Azure Stack at some point:

  • Microservices
  • Service Fabric
  • Cloud Foundry
  • Blockchain
  • Container Service
  • IoT

Another big part of CloudOps is being able to measured services that are being consumed. Measured Service can translate to show back or charge back. Measured Service is the ability to track the usage of resources down to the individual resource level. With Azure and Azure Stack resource management (ARM) model resources are carved out and placed into resource groups. In ARM, each resource has an associated cost that is tracked via the usage. There is full role based access around resources and resource groups. Resources and resource groups can be tagged and each resource or resource group’s usage can be tracked and displayed on business intelligence reporting or a dashboard like shown in the following screenshot.

That concludes this blog post. I hope I was able to shed some light on the transition from IT Pro to cloud pro, from IT Ops/ITSM to CloudOps and showcase the power of Hybrid Cloud via Azure Stack. Stay tuned for more exciting stuff coming from Azure Stack.

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The Evolution of ITSM

Again I am honored to be included among 14 other ITSM experts in a new e-book. This new e-book is about Future of IT Service Management. This e-book is free as it was sponsored by Cherwell. The e-book covers these five key areas:

  • Transforming Processes & Technology
  • Eliminating Business Silos
  • Enhancing Agility, Speed & Efficiency
  • Driving Business Objectives & Value
  • Focusing on Customer Experience

The goal of the e-book is to help IT professionals and organizations get a future outlook on the role of ITSM as we see more automation, cloud, and digital transformation. Here is the cover of the e-book:

Here is a shot of all of the thought leaders that contributed to the e-book:

You will find my insight in the Transforming Processes & Technology section on page 4 of the e-book!

Download the e-book here:

https://goo.gl/kH7haF

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IT Unity Community Champ & 25 ITSM Experts Feature

This has been an exciting year so far and an even more exciting week! I want to share that I am humbly honored to be featured twice this week. Once as an IT Community Champ by the highly respected Mary Jo Foley on www.petri.com and added to this years 25 ITSM Experts to watch list by Cherwell. 🙂 Again all of this was an unexpected surprise and I am honored to be included.  For information on both of these check out the links below:

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4th book published (Service Manager 2016)

On March 2nd I became a 4 time author. With several talented co-authors we published the Microsoft System Center 2016 Service Manager Cookbook. It was great to work with the co-authors and I would like to thank each of them for their hard work. The co-authors are:

  • Microsoft MVP Anders Asp
  • Microsoft MVP Andreas Baumgarten
  • Microsoft MVP Steve Beaumont
  • Service Manager/System Center expert Dieter Gasser

It was an honor to work with them. Also a shout out to Microsoft MVP Sam Erskine for writing up the foreword and helping with the technical review. Last I want to thank Rafael Delgado who also was a technical review on the book. This book is an update to the Microsoft System Center 2012 Service Manager Cookbook. In this new book you will read the new updated recipes for 2016, how to upgrade from 2012 R2 to 2016 and about the new HTML 5 portal.

Official book description:

System Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change control to achieve efficient service delivery across your organization.

This book provides you with real-world recipes that can be used immediately and will show you how to configure and administer SCSM 2016. You’ll also find out how to solve particular problems and scenarios to take this tool further. You’ll start with recipes on implementing ITSM frameworks and processes and configuring Service Level Agreements (SLAs). Then, you’ll work through deploying and configuring the HTML5 Self-Service Portal, configuring Incident and Problem Management, and designing and configuring change and release management. You’ll also learn about security roles and overall Microsoft SCSM 2016 administration.

Toward the end of the book, we’ll look at advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation.

What you will learn:

  • See a practical implementation of the ITSM framework and processes based on ITIL
  • Deploy and configure the new Service Manager HTML5 Self-Service Portal along with Service Catalog design and configuration
  • Get to know about Incident, Problem, and Change Management processes and configuration
  • Get to grips with performing advanced personalization in Service Manager
  • Discover how to set up and use automation with and within Service Manager 2016
  • Work with Service Manager Data Warehouse
  • Find out what Security Roles are and how to implement them
  • Learn how to upgrade from SCSM 2012 R2 to SCSM 2016

The book can be ordered here:

https://www.amazon.com/dp/B01N5FL2SK

I also want to call out this is the 4th book that I have authored or co-authored. Here is a shot of all 4.

I have also been fortunate to be a technical reviewer on 5 other books. Here is a shot of them.

These books have all been on System Center products. I am stepping into a new era. Be on the lookout for more of a focus on cloud based solutions and know there is exciting stuff coming in the near future!

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